Each topic contains a tutorial to help you frame the meaning along with a set of resources that you use to guide client outcomes. This is a rich tool set which is used across a variety of change settings.

Assertive Behavior in Business

This tutorial will provide guidance on recognizing and using assertive behavior in business.  It also states the rights and responsibilities that come with using assertive behavior in business.

Attachments:

Recognizing assertive behavior

Making & refusing requests

 

Barriers to Performance in Business

This tutorial provides powerful examples of barriers to performance, including Habits, Attitudes, Beliefs and Expectations.
Attachments:

H-A-B-E Exercise

The Fairness Model

The Happiness Grid

The Self-talk Cycle

 

Steps to Building Trust in Business

This tutorial provides several steps to promote building trust in business.

Attachments:

The Trust Tower

The Fairness Model

 

Business Planning

This tutorial provides guidance for business planning.No one can lead effectively without a clear vision of where they want to go!

Attachments: 

Strategic plan

Business plan

Department or team objectives

Individual objectives

KPI's vision

Timeline

 

Communication in Business

This tutorial provides guidance for communication in business.We take communication for granted. It is actually a very complex process. We each may give the same input (behaviors or words), but we potentially reach different conclusions based on three aspects:

What we mean to say

How we say it

How others interpret what we say

Attachments:

Meeting action notes

Chairing meetings

Team brief

Feedback skills

Skillful praise and criticism

 

Leadership

This tutorial provides guidance and support around leadership in business.  Including "what is the difference between managers and leaders"?  This tutorial also introduces leading with emotion.

Attachments:

Leadership Styles Survey

Leadership Styles in Use

Leadership Matrix

Power and Authority

Managing Organizational Change

This tutorial provides a three stage process in dealing with planned workplace change:

Analyzing the gap between what you have and what you want

Planning the route you will take to get to the destination

Managing the change by taking action and helping people through their journey 

It also provides guidance and resources when dealing with unplanned workplace change.

 Attachments: 

SWOT Analysis Exercise

Force-field Analysis Exercise

The Change Cycle

The Process for Workplace Change

 

Team Members

This tutorial provides guidance in understanding what a good team member means.

Attachments: 

Team Members matrix

Teamwork Behavioral Competencies

Teamwork Definitions

 

Understanding the PEOPLE Model

This tutorial describes each element of the PEOPLE model™ to help understand how to use it more effectively

Attachments:

The PEOPLE Model™

 

Task Coaching

This tutorial looks at conducting a task coaching session - A process of engaging an individual, team or department to help identify all the tasks they do, if training is required to improve performance and if there are barriers getting the way of them being effective in their role.

Attachments:

Examples of functions

Examples of tasks

Examples of training needs & barriers

Example of completed task coaching session

Example of a report

 

What does Great Look Like in the Organization?

This tutorial provides support with the thinking that it isn't JUST about written guidelines or procedures – it is about the values in the business!

Attachments:

The cornerstone exercise

Business golden rules exercise

What does great look like?

PEOPLE development wheel

 

What is a Good Manager

This tutorial provides guidance when determining what a good manager looks like.

Attachments: 

Manager's matrix

I expect a manager to . . .

Manager’s development wheel