After a task coaching session an individual or team needs to organize and prioritize their identified barriers. They can then work to address them to improve performance
| This tutorial provides several steps to promote building trust in business.
Attachments:
The Trust Tower
The Fairness Model
| This tutorial provides guidance for business planning. No one can lead effectively without a clear vision of where they want to go!
Attachments:
Strategic plan
Business plan
Department or team objectives
Individual objectives
KPI's vision
Timeline
| This tutorial provides guidance for communication in business. We take communication for granted. It is actually a very complex process. We each may give the same input (behaviors or words), but we potentially reach different conclusions based on three aspects:
What we mean to say
How we say it
How others interpret what we say
Attachments:
Meeting action notes
Chairing meetings
Team brief
Feedback skills
Skillful praise and criticism
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Delegating is an important skill to any business
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Developing People
Guidance for creating a culture of learning and getting people to work more effectively together
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Evaluating Training
Evaluating training is often treated as an afterthought making the task of evaluating training harder than it needs to be
Attachments:
Learning evaluation form
Department evaluation form
Bridging the gap
| This tutorial provides guidance and support around leadership in business. Including "what is the difference between managers and leaders"? This tutorial also introduces leading with emotion.
Attachments:
Leadership Styles Survey
Leadership Styles in Use
Leadership Matrix
Power and Authority
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Resources for companies looking to manage performance through behavioral competencies
Attachments:
Behavior competencies matrix
Levels of competencies
Examples of teamwork competencies
Examples of encouraged behaviors
| Guidance on a performance management system that manages performance by job descriptions
Attachments:
Job description (blank)
Job description (complete)
Business plan and objectives template
Preparation for performance review meeting
| Guidance on managing performance by functions
Attachments:
The Business Leaders' Development Wheel
The Manager's Development Wheel
The Staff Development Wheel
The Personal Development Wheel
| Guidance for a performance management system around managing by objectives (appraisals)
Attachments:
The staff appraisal system (example of intention)
Preparation for appraisal meeting (blank)
Preparation for appraisal meeting (with notes)
Appraisal review form
Structure of an appraisal review
Action checklist
Appraisal preparation form (for small businesses)
Skilled appraisers
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A simple model that drives the understanding of an employee's job in comprehensive and measurable terms
Attachments:
The Performance Contract
Performance Gaps
| Performance Coaching is becoming more critical to managing people effectively
Attachments:
Development Coaching Template
| Performance Management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees, etc.
Attachments:
Team Review
Team Member Review
Leadership Styles
| Templates and guidance for the preparation of the recruitment documents
Attachments:
Job Description (blank)
Job Description (complete)
Person Specification (blank)
Person Specification (complete)
Application Form
Guidance Notes
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The recruitment process starts here, either working from the business plan of expansion or when you are experiencing a vacancy due to an employee leaving. The first thing to be done is an exit interview.
Attachments:
Exit Interview Questionnaire
| The definition of "interview" is a meeting with a purpose: guidance and structure for the interview process during recruitment and selection.
Attachments:
Structure for recruitment interview
Information to be given
Interview summary sheet
| Guidance and support to handling the introduction and orientation of new employees into new companies.
Attachments:
Induction/orientation checklist
| This tutorial provides guidance in understanding what a good team member means.
Attachments:
Team Members matrix
Teamwork Behavioral Competencies
Teamwork Definitions
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Guidance and support to: Build better communication skills, Develop hidden talents, Ensure consistent quality, Provide greater focus, Produce more effective/productive efforts
Attachments:
The business plan flow chart
Training and needs analysis plan
Training Structure
Guidance to using the training structure
Personal development wheel
Department/team objectives
| Guidance on performing training needs analysis.
Attachments:
Training needs analysis
Staff development wheel
| This tutorial provides support with the thinking that it isn't JUST about written guidelines or procedures – it is about the values in the business!
Attachments:
The cornerstone exercise
Business golden rules exercise
What does great look like?
PEOPLE development wheel
| This tutorial provides guidance when determining what a good manager looks like.
Attachments:
Manager's matrix
I expect a manager . .
Manager’s development wheel
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